FAQs
Student Accounting
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FAQs

Tuition and Fees

 

Q:  How can I find out how much is my account balance?

A:  Log-on to your MyTSU web account, and go to your Account Summary

 

Q:  Are there any fees that I can get waived?

A:  No, students are responsible for all fees assessed upon registration.

 

Q:  Can I dispute charges on my account?

A:  Yes, students who believe their student account statement is incorrect, can complete the Account Adjustment Form, and submit to the Student Accounting Office.

 

 

Payments and Installment Plans

 

Q:  Is there a payment plan for the Summer?

A:  No, due to the shortness of the Summer term, there is no payment plan available.

 

Q: Are housing and meal plans covered in the installment plans?

A:  No, the installment plans cover tuition and fee expenses only.

 

 

Refunds

 

Q:  How does the refund process work?

A:  The refund process begins after the 1st class day of each semester, and is processed on Tuesdays and Thursday throughout the year.  Once you have a credit balance on your account, your account will be reviewed for eligibility to receive a refund, and your refund has been processed once your account summary reflects a zero balance.

 

Q:  How do I setup direct deposit?

A:  You can complete the Direct Deposit Form and submit to the Student Accounting Office.  Along with the form, a permanent (non-temporary) voided check or direct deposit authorization form from your banking institution along with a valid TSU id or state id will be needed.  Online students will need to have the form certified by a notary public.

 

Q:  How long will it take to receive my refund?

A:  Refunds direct deposited into your personal bank account will post in approximately 2-3 business days.  Refunds posted to TSU E-cards can be expected to be received within 4-5 business days.

 

Q:  How do I get a TSU E-Card?

A:  If you do not have a direct deposit on file, a TSU E-card will automatically be generated and mailed to your mailing address.  This takes 4-5 business days.

 

 

1098T

 

Q:  When will I receive my 1098T form?

A:  Official 1098T forms are mailed to students mailing address no later than January 31.  Students who elect to receive their official 1098T electronically, will not receive a mailed copy, but will be able to download the form from their MyTSU web account.

 

Q:  I did not receive my 1098T form, how do I get a copy?

A:  A copy of your 1098T form is located on your MyTSU web account under the financial aid section. Just click on 1098T and enter the tax year you are requesting.   You can also visit the Student Accounting Office to request a copy.

 

Q:  My 1098T is incorrect.

A:  Contact the Student Accounting department for a review of your 1098T.

 

 

General

 

Q:  How much is parking?

A:  Student parking is $40/semester for all semesters.  Students who pay for parking for the Spring semester and who are attending Summer classes, do not have to pay the $40 for Summer parking

 

Q:  Can I have parking billed to my account?

A:  No, parking permits must be paid out of pocket

 

Q:  Can I pay and pick up a transcript for my friend?

A:  Yes, but they must fill out a Third Party Transcript Request Form

 

Q:  Can I get my Tiger id card billed to my account?

A:  No, this fee must be paid out of pocket

 

Q:  What will happen if I graduate owing a bill?

A:  A student may be allowed to participate in graduation ceremonies, but the student may not be able to receive his/her diploma or official transcripts until the balance is paid in full.

 

Q:  How do I change my mailing address?

A:  Log-On to your MyTSU web account, click on ‘Personal Information’, Click Address, Click ‘Update Address’, Click ‘Current’ , and update the information and then click ‘Submit’

 

Q:  I am being charged international health insurance.  Can I get this charge waived?

A:  Yes, international students with valid health insurance can go to the following link https://www.collegiaterisk.com/,  and enter ‘TSU’ and follow the instructions  to apply for a waiver for international health insurance.

 

 

 
 
 
   
  ADMINISTRATION
   
  Jeffrey Thomas
  Director, Student Accounting
   
  Jerelyn Lemmie
  Accounting Manager
   
  Thuy Nguyen
  Sr. System Analyst
   
  Kavis Bell
  Sr. Accountant, Third Party & Collections
   
  Mathilda Christophe
  Sr. Accountant, Refunds
   
  Ra'Desha Lee
  Customer Service Liaison
   
  Lanecia Mckenzie
  Customer Service Representative
   
  Lexis Leassears
  Customer Service Representative
   
  Lashara Robinson
  Customer Service Representative