Student Complaint Process
Texas Southern University’s (TSU) mission is to provide quality instruction in a culture of innovative teaching and learning, basic and applied research and scholarship that is responsive to community issues, and opportunities for public service that benefit the community and the world.
Consistent with our mission, TSU welcomes opinions and feedback from both students and non-students regarding our policies and procedures by valuing all concerns brought by members of our university community, and ensuring that student concerns are addressed fairly and promptly.
In doing so, Texas Southern University (TSU) provides students with a procedure for resolving complaints against the University, its faculty, staff and other students in matters where no other formal process for resolution of complaints has been established. Concerns of this nature are usually the result of behavior that is felt to be unjust, inequitable, or creates an unnecessary hardship. Although TSU and its employees make every effort to serve students and non-students courteously and professionally, a current, former or prospective student who desires to file such a complaint should complete the Ombudsman’s form and submit it to the university’s Office of the Ombudsman (TSU Hannah Hall – Suite 304F – (713) 313-7040: or e-mail to firstname.lastname@example.org.
If an issue cannot be resolved internally, you may file a complaint with the Texas Higher Education Coordinating Board (“THECB”) by sending the required complaint and other forms either by electronic mail to email@example.com, or by mail to THECB, Office of General Counsel, P. O. Box 12788, Austin, TX, 78711-2788. For more information about THECB’s complaint process.
Texas Southern University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). The SACS website provides complaint procedures against the Commission and its accredited institutions. For more information about SACSCOC complaint process.