On site operating hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, except during registration periods when the hours of operation may be extended to accommodate user support. These exceptions will be posted for campus wide information distribution. Phone support is available 24 hours a day 7 days a week and is reached by dialing 713-313-4357.

When you need computing help -- the Help Desk, located on the first floor of Hannah Hall, is ready to meet your needs. The Help Desk functions as the central point of contact for all campus end users. Our mission is to provide expert technical assistance in design, maintenance and troubleshooting of all hardware and software related issues. The Help Desk strives to be knowledgeable and helpful with all of the computing platforms in use at Texas Southern University. Our qualified technical staff is available to perform installations, give technical advice and answer technical questions for all faculty, staff, and students. The help desk will respond within 24 hours to all calls received before 3:00 p.m.

Technical Support, more commonly called “the Helpdesk,” primary focus will be problem management and resolution. Resulting in a high level of customer satisfaction by meeting the growing and ever-changing needs for computer supported environments.

Technical Support serves as the primary point of contact for the Office of Information Technology in areas of—Application (SCT), Desktop Support, Media Services, Network (SCT), and Technical support, Telecommunications, Training and Web Media.

• Hardware/Software
• User ID’s/Passwords
• System moves and setups
• Connectivity
• Specialized software
• Upgrades
• Administrative Application Modifications Network Services
• BANNER support Printing problems
• Telephone activation and info
• Media Service requests
• TSU Web service requests