Discover how to reset your password, enable self-service password reset, and learn about our recommended password requirements. By following these guidelines, you can take control of your account security and ensure your passwords are strong and protected.

Password Reset

Once you activate your TSU account and setup the Microsoft Authentication app, you can reset your password securely at any time online. Otherwise, contact IT Service Center for help.

Reset Password

Password Requirements

Please ensure that your password meets the following requirements for optimum safety and security:

  • Must contain a minimum of EIGHT characters.
  • At least ONE lower case letter (a, b, c, d,…).
  • At least ONE upper case character (A, B, C, D,…).
  • At least ONE number (0,1,2,3,4,5,6,7,8,9).
  • At least ONE of the following special characters: @ # $ % ^ & * - _ ! + = [ ] { } | \ : ' , . ? / ` ~ " ( ) ; < >.

First Time Login

Once you've been accepted or hired, you'll receive an email with your username and password. Use these credentials to log in for the first time.

After logging in, you'll be prompted to change your password and setup Microsoft Authenticator app to verify your identity the next time you login. This additional step adds an extra layer of security to your account and helps ensure that only authorized users are granted access.

Setup Microsoft Authenticator App

Add Self-Service Password Reset Options

When resetting your password, you'll need to confirm your identity with the Microsoft Authenticator app you set up when you first activated your account. We recommend setting up alternative options in case you can't access the app. Follow the steps below to add additional password reset options.

  1. Open the web browser on your device and go to the Security info page.

  2. Select your preferred verification method.

    • Phone: Choose to get a phone call to your registered phone number. For more information about setting up phone calls, see Set up a phone number as your verification method.

    • Email address: Choose to use an alternate email address that can be used without requiring your forgotten or missing password. This only works for password reset, not as a security verification method. For more information about setting up an email address, see Set up an email address as your verification method.

    • Security questions: Choose to set up and answer pre-defined security questions set up by your administrator. This only works for password reset, not as a security verification method. For more information about security questions, see Set up security questions as your verification method.

  3. After you select and set up your methods, choose Finish to complete the process.

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